Your Squidstat ships fully calibrated and ready to use. Over time, electronic components may drift, and Admiral Instruments gives you the flexibility to evaluate and maintain your Squidstat’s performance. Our application note, titled Understanding and Validating Potentiostat DC Accuracy provides a step-by-step guide to help you determine if your Squidstat needs recalibration. If recalibration is needed, Admiral Instruments offers two options: offset correction using the Squidstat Support Utility, which addresses minor DC measurement offsets due to age-related component drift in minutes, and factory recalibration, a comprehensive service that restores maximum precision through DC and AC recalibration. Please note that factory recalibration may involve additional costs. Both services are available as needed to support your productivity and performance goals. Please review Section 1.2 of the Squidstat Operating Manual for more details.

Our Squidstat software is natively compatible with 64-bit computers running Windows 7 & above, MacOS 10.14 & above, and Ubuntu 18.04 & above. Any users using 32-bit computers must request a special software version to download. We recommend only using computers with at least 8 GB of RAM installed. There are no specific requirements for processor speed. Our software is optimized to display on a screen with a 16:9 aspect ratio, but will resize to fit onto practically any screen.

All customers have a 30-day window after delivery of their Squidstat to return it for a full refund. During this 30-day period, customers may return products for a refund for any reason. After 30 days, customers are covered by our 2-year warranty for repairs or replacements, but refunds will no longer be eligible. Our Limited Warranty ensures that Squidstat instruments are free from defects in material and workmanship under normal use for 2-years from the delivery date. During this period, Admiral Instruments will repair or replace, at no charge, any product or part that proves defective due to improper material or workmanship under normal use and maintenance. This includes Squidstat potentiostats and Squidstat Cyclers, but excludes consumables and accessories such as cabling, cable clips, battery test fixtures, and Inkboards. Replacement cables and consumables are available for purchase as needed. For any repairs performed by Admiral Instruments or an authorized distributor, a 90-day warranty will be provided for the repair, even if the instrument was out of warranty at the time the repair was initiated. Please note that certain exclusions apply, including damage from improper use, environmental factors, unauthorized modifications or repairs, or use outside specified environmental or operational conditions. For the complete list of exclusions and detailed warranty terms, please refer to the warranty policy outlined in Section 1.3 of the Squidstat Operating Manual. All products originating from Zahner are covered by our 2-year Limited Warranty terms described above. However, none of the Zahner products are covered by the 30-day money back guarantee due to the terms of our distribution arrangements.

All Squidstats automatically conform to the CE directives for low voltage electrical devices. We also offer a Nationally Recognized Testing Laboratory (NRTL) certification label applied to any individual Squidstat in partnership with CSA Group. If your lab requires equipment to conform to additional standards beyond CE or NRTL/CSA please contact us.

One of our top-5 core values as a company is Transparency. Our company culture is built around this ideal, and one of the ways we act on this ideal is to publicly list pricing for our Squidstats. We publicly list our pricing online and make a serious effort to offer everyone excellent value upfront, no matter if they are a budget-conscious academic research lab or a richly-funded industry lab. Customers understand that our approach helps them save their valuable time negotiating lower prices on single-unit purchases. With that said, we can offer discounts on multi-unit Squidstat purchases because we save time and money whenever building larger orders (typically valued above $20,000), and pass those savings to our customers. However, for single-unit purchases our pricing is already as low as possible – even for academic customers. Our Squidstats are designed to be the best priced research-grade potentiostats in the market but if you find a competitor offering better value for your money please let us know!

All of our Squidstats use a USB 2.0 connection. We supply an approximately 2 meter long USB cable with all Squidstat shipments, but users can opt to use their own USB cables up to 5 meters in length. The USB 2.0 connection standard does not officially support USB cables longer than 5 meters. If you need to use a USB hub, we recommend using a hub that has an external power connection.

All Squidstats have raw data saved into a .csv file that can be easily exported into other programs for more advanced analysis. Our advantage over most other potentiostats is that all data collected while any Squidstat channel is running is continuously recorded and automatically saved into the .csv file. Users are not required to save their data any time after a channel has started running. This means that in the event of a loss of power to the Squidstat or a similar issue, the data collected during the experiment can be retrieved up to the point of power loss. ​Better yet, if there is a computer crash or loss of power, but power is still available on the Squidstat, the experiment that was already running at the time of computer failure will still continue uninterrupted on the Squidstat.